Privacy policy

ETCON Services (ABN 45 672 585 563) respects your privacy. This policy explains how we collect, use, store and disclose personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you contact us or make an enquiry, we collect the information you provide, such as:

• your name, company, email address and phone number
• the service you're interested in, and any details you include in your message

When we provide services to you, we may handle information about your business, staff and systems as needed to deliver that work. How we handle it is set out in our agreement with you.

How we use it

• to respond to your enquiry and arrange a discovery call
• to provide, manage and improve our services
• to meet our legal obligations

We don't sell personal information, and we only send marketing if you've agreed to receive it.

Who we share it with

We use trusted service providers to operate our business, such as website hosting, email and business software. They may handle personal information on our behalf, only for that purpose. Some of these providers may store information outside Australia; where they do, we take reasonable steps to ensure it's handled consistently with the Australian Privacy Principles.

Cookies and analytics

This website doesn't use advertising or analytics cookies. If we introduce analytics in future, we'll ask for your consent before it runs and update this policy.

Keeping information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as we need it.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by contacting us by email at info@etcon.com.au. We'll respond within a reasonable time. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Last updated: November 2026.