AI Implementation & Business Automation
AI and automation built into everyday work, from finding the right use case to a working, well-governed workflow.
Learn moreBusiness Process Optimisation
Business process optimisation
Technology rarely fixes a broken process on its own. New systems layered over the old way of working often just make the same problems faster.
ETCON starts by understanding how work actually flows through your business, then identifies waste and designs a better way of working, implemented with the right tools and adopted by your team. This thinking also underpins our AI, software and advisory work.
Sound familiar?
Signs it's time to act
- Processes that rely on particular people knowing how things work
- Bottlenecks, delays and rework
- Approvals and handovers that get lost between teams
- Controls and compliance steps followed inconsistently
- New systems that were implemented but didn't change how work gets done
What changes
How we help
A shared view of how work flows
Current processes are mapped with the people who do the work, so everyone sees the same picture.
Less waste and rework
Delays, duplication and unnecessary steps are identified and removed.
Change that sticks
New workflows are implemented with your team and supported through adoption.
What we deliver
What's included
- Customer and staff input on what's working and what isn't
- Current-state process mapping
- Lean waste identification
- Requirements and controls
- Future-state process design
- Workflow implementation
- Change adoption and training
How engagements work
Most engagements start with a workshop or assessment for a fixed discovery fee, followed by a quotation for any implementation work.
Specialist services
Where we deliver
Workshops can be run onsite or remotely, for organisations across Australia. Mapping and design work is largely delivered remotely.
Service areasOur approach
Five clear steps
- 01
Discover
Understand your objectives, users, systems, risks and constraints.
- 02
Design
Map the process and define a practical solution and scope.
- 03
Build
Configure, develop or procure the agreed components.
- 04
Deploy
Integrate, test, document and train your team.
- 05
Support
Maintain, monitor and improve under agreed support arrangements.
FAQs
Common questions
Related business challenges
What does process mapping involve?
We work with the people who do the work to document each step, handover and decision as it happens today. This often reveals delays and duplication that aren't visible from the outside.
Do we need new software?
Not always. Some improvements are simply better ways of working. Where technology will help, process design tells us exactly what it needs to do.
How does this relate to AI and automation?
Automation works best on a well-designed process. Optimising first means you automate the right steps, rather than locking in an inefficient way of working.
Who needs to be involved?
The people who do the work day to day, plus a sponsor who can make decisions. We keep workshops focused, so they're a good use of everyone's time.
Next step
Start with how your business works
Tell us which process causes the most frustration. We'll suggest how to map it and where improvements are likely.
Related services
Often combined with
Custom Software & Systems Integration
Business applications, portals and integrations that fit how you work and connect the systems you already have.
Learn moreManaged IT & Outsourced CIO
Day-to-day IT support and senior technology leadership, without the cost of a full internal IT department.
Learn more